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“Working with Oulun Lasipalvelu makes our day-to-day business easier because they are a reliable partner who works alongside us. The service is excellent, the products are of high quality, and deliveries are dependable.”
For more than two decades, Puusepänliike E. Leinonen, a Finnish manufacturer of custom wooden staircases, has relied on Oulun Lasipalvelu for glass solutions. According to owner Esko Leinonen, the partnership is built on flexibility, dependable deliveries, and excellent customer service.
Based in the Oulu region, Puusepänliike E. Leinonen has been designing and manufacturing custom indoor staircases since 1992.
“Our collaboration with Oulun Lasipalvelu goes back around twenty years. We mainly order glass balustrades for staircases, but also other glass products such as windows and mirrors when needed,” says Esko Leinonen.
Every staircase is custom-built in the company’s workshop before the glass is ordered to match the finished dimensions.
“I prepare the templates and send them to Oulun Lasipalvelu. They can also deliver the glass directly to the site, although I often collect and install it myself.”
Over the years, the company has worked with several glass suppliers, but Oulun Lasipalvelu has consistently stood out.
“Many suppliers have delivery times of two to three weeks. Oulun Lasipalvelu has supplied staircase glass with as little as two days’ notice. They’re flexible, and we don’t always have to work around normal business hours. I’ve collected glass in the evenings and even on weekends.”
Esko especially values the company’s straightforward approach and customer-focused service.
“The service is always welcoming. They stay close to the customer and deliver exactly what they promise. I don’t like unnecessary waiting, so I appreciate how easy they make the whole process. You’re never passed from one person to another.”
For Esko, the combination of short lead times, reliable availability, flexibility, and a positive working relationship makes the choice of supplier an easy one.
“Working with Oulun Lasipalvelu makes our day-to-day business easier because they are a reliable partner who works alongside us. The service is excellent, the products are of high quality, and deliveries are dependable.”
“Delivery times have always been as promised. Every work order is acknowledged immediately upon receipt, and we’re informed when the job will be completed. That’s important because our own customers regularly ask us for updates. Thanks to Oulun Lasipalvelu, we’re always able to keep them informed about the current status and schedule.”
For many years, Oulunseudun Isännöinti, a property management company in the Oulu region, has trusted Oulun Lasipalvelu for a wide range of glazing services. From emergency repairs to planned renovation projects, Oulun Lasipalvelu supplies and installs glass for the properties under its management.
Founded in 1995, Oulunseudun Isännöinti employs five property managers. One of them, Seppo Lantto, has worked closely with Oulun Lasipalvelu for the past eight years.
“I manage residential properties that are typically between 10 and 40 years old. Most of them undergo repairs or renovation projects almost every year.”
“During my time here, I’ve used almost every renovation-related service that Oulun Lasipalvelu offers. In fact, our company had already been working with them long before I became a property manager.”
When a window or door glass is damaged in one of the managed properties, Oulun Lasipalvelu takes care of the entire process, from inspection to installation.
“I simply report the location and the type of property. From there, they take care of everything. They visit the site, take measurements, secure the opening if necessary, manufacture the replacement glass, and install it. We simply receive a notification once the work has been completed.”
During office hours, repair requests are coordinated through the property management office, while after-hours emergencies are handled through the building maintenance service using Oulun Lasipalvelu’s 24-hour emergency line.
Oulun Lasipalvelu supplies and installs glass for all types of residential buildings, including apartment blocks, terraced houses, and walk-up buildings. According to Seppo, the collaboration has always been dependable.
“Delivery times have always been as promised. Every work order is acknowledged immediately upon receipt, and we’re informed when the job will be completed. That’s important because our own customers regularly ask us for updates. Thanks to Oulun Lasipalvelu, we’re always able to keep them informed about the current status and schedule. We act as the link between the customer and the contractor.”
Seppo also values the company’s reliability and clear communication.
“Everything runs smoothly. They do what they promise, and if anything changes, they let us know straight away. That’s exactly what you want from a trusted partner.”
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